My wife, Marcia, is a massage therapist (and she also runs Spanish Spirit Holidays a holistic holiday retreat). One of the things she does is make up custom blends of oils for her clients. To hand these out she needs a lot of little bottles.
We thought we'd found a good supplier in Primrose Aromatherapy in the UK. They claimed to have 50ml Amber bottles with dropper tops.
Now, the stuff Marcia sells HAS to be in glass (plastic gets corroded by the oils). So, I sent an email to Primrose:
From: Phil Smy
To: primrose_aromatherapy@yahoo.co.uk
Subject: bottle droppers
hi, I'm interested in buying your 50ml bottles with dropper
caps (item amber11), but can you tell me if the droppers
are glass or plastic?
The response:
Hi Phil
droppers are glass.
Lucinda McKee
Primrose Aromatherapy
So, I placed the order! Guess what, the droppers were plastic.
Then I was told this:
Do you mean the long glass pipettes with the little
rubber squeezable teats at the top? The tops I have sent
you are universally known as droppers but the others as
I have mentioned are called pipettes.
If this is the case I'm sure we can sort something out.
Have a look on the site in caps and atomisers at pipette
droppers (cap 02) and let me know.
Dawn Hinsley
Primrose Aromatherapy
Oh... I see. It's MY fault. I called them droppers instead of pipette droppers. Ok. So I looked at her suggestion (cap02). They looked good, so, I thought I'd bite the bullet and order them even though they should have come included.
This is what I got from placing the order:
In order to make the business what I wanted it to
be I am going to discontinue some of the lines. This,
unfortunately, is going to be one of them. I will sell
what I have but I will not replace these lines once
they are depleted.
The stock situation is that we have pipettes for the 25ml
bottles (67mm length on the shaft) but none for the
50ml bottles (90 mm drop on the inside of the bottle).
So even though she told me to buy them she doesn't have them!
So I asked for a refund. Guess what?
Your request for clarification from Lucinda McKee was for
the material used in the droppers. You were advised that
the droppers were glass. The previous owner used the
description "dropper" for the seperately sold items
with a rubber top and a GLASS shaft. In this case the
description was correct.
When we took the business over we were unaware of the
correspondence as attached below. Your order was for
Amber11 with black caps and droppers, which we
believe we fulfilled.
This being the case we are unwilling to have these items
returned to us. I trust you will undersand this and we
can move forward.
Best Regards
Dawn Hinsley
Primrose Aromatherapy
So. To summarize:
I asked what they were made of. Was told glass. Got plastic. Asked for glass, tried to order, was told they weren't going to help me and because they consider there isn't a problem (of course not, they got the money!) they wouldn't offer a refund.
Great customer service!
Buyer beware if you order from here!!!!
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