UPS Sucks

UPS sucks, this is a given. But I think I have figured out why everyone hates what I call 'the brown menace' - we are looking at the relationship all wrong.

See, we pay them for a service and therefore we assume that, like an employer paying an employee, certain elements are a given.

But no.

If UPS was the employee, us the employer, then here's how a day would go

1 - Punctuality. No idea when the employee will show up for work. Attempts to nail down an arrival time met with hostility

2 - Quality of work. Just because you paid to have the employee show up with something (see #1) doesn't mean that the item will be intact

3 - Accountability. If the employee does something wrong or doesn't come in, it has nothing to do with the employee. They don't have to provide a reason, or, if there is a reason you can bet that that specific employee had nothing to do with the problem.

Are UPS employees allowed to act to their company the same way their company acts to us?

BTW, someone has the domain name upssucks.com, but not the balls to use it!